If you need assistance, you can reach out to our support team through our social media channels or by emailing support@moonlaboratory.com. We are committed to providing excellent customer support.

Our products are non-refundable, but we offer a 7-day replacement window for defective items. To qualify for a replacement:

1. Contact support@moonlaboratory.com within 7 days of receiving your order.
2. In the email, include:

• Subject Line: [Replacement Request] - Defect found in the product
• Brief description of the defect
• Attach photos or videos showing the defect

We will review your request within 2-3 working days. Once approved, you'll need to ship the defective product back to us. After receiving the returned item, we'll send you a new replacement product free of charge.Please note that you are responsible for the shipping costs to return the defective item, but we'll cover the shipping for the replacement.

We will release firmware updates when new features or improvements are developed and tested. Unplanned updates may also occur to address critical bugs or defects promptly.

Application updates will be notified through the App Store and Google Play Store. Firmware updates for your frame will be delivered automatically via over-the-air (OTA) updates.

WARNING: Failure to follow these safety instructions could result in fire, electric shock, injury, or damage to COMPACT 1 or other property. Read all the safety information below before using COMPACT 1.

Handling: Handle COMPACT 1 with care. It is made of glass and plastic and has sensitive electronic components inside. COMPACT 1 or its battery can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid. If you suspect damage to COMPACT 1 or the battery, discontinue use of COMPACT 1, as it may cause overheating or injury. Don’t use COMPACT 1 with a cracked screen, as it may cause injury. If you’re concerned about scratching the surface of COMPACT 1, consider using a case or cover.

Repairing: Don’t open COMPACT 1 and don’t attempt to repair COMPACT 1 yourself. Disassembling COMPACT 1 may damage it or may cause injury to you. If COMPACT 1 is damaged, malfunctions, or comes in contact with liquid, contact MOONLAB. Repairs by service providers other than MOONLAB may not involve the use of MOONLAB genuine parts and may affect the safety and functionality of the device.

Battery: Don’t attempt to replace the COMPACT 1 battery yourself. The lithium-ion battery in COMPACT 1 should be serviced or recycled by MOONLAB. Improper service could damage the battery, cause overheating, or result in injury. The battery must be recycled or disposed of separately from household waste. Don’t incinerate the battery.

Distraction: Using COMPACT 1 in some circumstances may distract you and might cause a dangerous situation.

Charging: Charge COMPACT 1 with the included USB cable and third-party power adapter. You can also charge COMPACT 1 with “Made for COMPACT 1” or other third-party cables and power adapters that are compliant with USB 2.0 or later and with applicable country regulations and international and regional safety standards. Other adapters may not meet applicable safety standards, and charging with such adapters could pose a risk of death or injury.

• Using damaged cables or chargers, or charging when moisture is present, can cause fire, electric shock, injury, or damage to COMPACT 1 or other property. When you charge COMPACT 1, make sure the USB cable is fully inserted into the power adapter before you plug the adapter into a power outlet. It’s important to keep COMPACT 1, the USB cable, and the power adapter in a well-ventilated area when in use or charging.

Charging cable and connector: Avoid prolonged skin contact with the charging cable and connector when the charging cable is connected to a power source because it may cause discomfort or injury. Sleeping or sitting on the charging cable or connector should be avoided.

Prolonged heat exposure: COMPACT 1 and its USB power adapter comply with required surface temperature limits defined by applicable country regulations and international and regional safety standards. However, even within these limits, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. Use common sense to avoid situations where your skin is in contact with a device or its power adapter when it’s operating or connected to a power source for long periods of time. For example, don’t sleep on a device or power adapter, or place them under a blanket, pillow, or your body, when it’s connected to a power source. Keep your COMPACT 1 and its power adapter in a well-ventilated area when in use or charging. Take special care if you have a physical condition that affects your ability to detect heat against the body.

Suggested USB power adapter specifications:

• Frequency: 50 to 60, single phase
• Line voltage: 100 to 240 Vac
• 5V-3A/9V-2.22A/12V-1.67A

Radio frequency exposure: COMPACT 1 uses radio signals to connect to wireless networks.

Radio frequency interference: Observe signs and notices that prohibit or restrict the use of mobile devices. Although COMPACT 1 is designed, tested, and manufactured to comply with regulations governing radio frequency emissions, such emissions from COMPACT 1 can negatively affect the operation of other electronic equipment, causing them to malfunction. When use is prohibited, such as while traveling in aircraft, or when asked to do so by authorities, turn off COMPACT 1.

Medical device interference: COMPACT 1 contains magnets as well as components and/or radios that emit electromagnetic fields. These magnets and electromagnetic fields might interfere with medical devices.

• Consult your physician and medical device manufacturer for information specific to your medical device and whether you need to maintain a safe distance of separation between your medical device and COMPACT 1. Manufacturers often provide recommendations on the safe use of their devices around wireless or magnetic products to prevent possible interference. If you suspect COMPACT 1 is interfering with your medical device, stop using these products.
• Medical devices such as implanted pacemakers and defibrillators may contain sensors that respond to magnets and radios when in close contact. To avoid any potential interactions with these devices, keep your COMPACT 1 a safe distance away from your device (more than 6 inches/15cm, but consult with your physician and your device manufacturer for specific guidelines).

Not a medical device: COMPACT 1 is not a medical device and should not be used as a substitute for professional medical judgment. It is not designed or intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of any condition or disease. Please consult your healthcare provider prior to making any decisions related to your health.

Medical conditions: If you have any medical condition or experience symptoms that you believe could be affected by COMPACT 1 (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician prior to using COMPACT 1.

Explosive and other atmospheric conditions: Charging or using COMPACT 1 in any area with a potentially explosive atmosphere, such as areas where the air contains high levels of flammable chemicals, vapors, or particles (such as grain, dust, or metal powders), may be hazardous. Exposing COMPACT 1 to environments having high concentrations of industrial chemicals, including near evaporating liquified gasses such as helium, may damage or impair functionality. Obey all signs and instructions.

High-consequence activities: This device is not intended for use where the failure of the device could lead to death, personal injury, or severe environmental damage.

Cleaning: Clean COMPACT 1 immediately if it comes in contact with anything that may cause stains or other damage—for example, dirt or sand, ink, makeup, soap, detergent, acids or acidic foods, and lotions. To clean:

• Disconnect all cables, then press and hold the power button until COMPACT 1 is turned off.
• Use a soft, slightly damp, lint-free cloth—for example, a lens cloth.
• Avoid getting moisture in openings.
• Don’t use cleaning products or compressed air.
• The front of COMPACT 1 is made of glass with a fingerprint-resistant oleophobic (oil-repellent) coating. This coating wears over time with normal usage. Cleaning products and abrasive materials will further diminish the coating and may scratch the glass.

Using connectors, ports, and buttons: Never force a connector into a port or apply excessive pressure to a button, because this may cause damage that is not covered under the warranty. If the connector and port don’t join with reasonable ease, they probably don’t match. Check for obstructions and make sure that the connector matches the port and that you have positioned the connector correctly in relation to the port.

Operating temperature: COMPACT 1 is designed to work in ambient temperatures of 25℃ (77°F), device internal temperature 66℃ (150.8°F). COMPACT 1 can be damaged and battery life shortened if stored or operated outside of these temperature ranges. Avoid exposing COMPACT 1 to dramatic changes in temperature or humidity. When you’re using COMPACT 1 or charging the battery, it is normal for COMPACT 1 to get warm.

• If the interior temperature of COMPACT 1 exceeds normal operating temperatures (for example, in a hot car or in direct sunlight for extended periods of time), COMPACT 1 stops charging as it attempts to regulate its temperature.

An NFT frame is a digital display device designed to showcase your non-fungible token (NFT) art and collectibles. Unlike regular photo frames, this frame connects to your cryptocurrency wallet to authenticate your NFT ownership. Once authenticated, you can display your owned NFTs on the high-resolution screen.

Our app currently supports many wallets such as MetaMask, Coinbase Wallet, Rainbow, and Phantom. We plan to add support for more wallets in the future to ensure a seamless experience for all our customers.

Yes, your wallet is 100% safe. The connection is read-only, allowing the application to view which NFTs are in your wallet without having permission to move any funds. We use Web3Modal to facilitate a safe and secure connection.

Our frame supports NFTs minted on the Ethereum, Solana, Base, and Polygon blockchains, including both ERC-721 and ERC-1155 token standards, as well as non-standard NFTs like CryptoPunks. We plan to support additional blockchains like Ordinals and BNB in the future.

Our frame can display various file types, including JPG, PNG, GIF, and MP4 videos. If you encounter any issues displaying a specific NFT, please contact our support team at support@moonlaboratory.com for assistance.

The COMPACT 1 is our first model, featuring a 10-inch display. We are exploring larger sizes, such as 27-inch, 43-inch, and 55-inch models, to offer more options in the future.

We ship our frames worldwide.

Shipping options and rates will be provided at checkout based on your location. We currently do not offer expedited shipping options.

Once your order ships, you'll receive a tracking number to monitor the delivery progress.

Our COMPACT 1 model features a 10-inch display with a 1920 x 1200 (WUXGA) resolution and a 16:10 aspect ratio, providing a crisp and vibrant viewing experience for your NFTs.

Currently, our frame supports displaying one NFT at a time. However, based on customer feedback, we plan to add features like slideshow and grid view in future updates to allow you to showcase multiple NFTs simultaneously.

Yes, our application allows you to adjust the aspect ratio fit, orientation, and display NFT details before sending the NFT to your frame.

Our frame comes with a Qi magnetic wireless charger. We recommend using a 15W power adapter with the provided charger for optimal performance.

Our mobile application includes a "wallet connect" feature that securely connects to your crypto wallet via application switch. This read-only connection allows the application to verify your NFT ownership without being able to access or move any asset from your wallet.

Open the MOONLAB application and go to “Frame” in the menu tab > Add frame > Scan QR code > Select a WiFi network > Fill in the WiFi password.

Press and hold the power button at the back of the frame for at least 3 seconds. A short press on the power button while the frame is on will put the display to sleep.

First, ensure that your frame is connected to the application. There are two ways to cast NFT to the frame:

1. Quickcast: Go to “Wallet” in the bottom navigation > Select an NFT > Quickcast > Select a frame > Confirm. Quickcast allows you to cast NFT to a frame quickly using the default layout. You can later edit the layout in “Frame setting”.
2. Frame Menu: Go to “Frame” in the menu tab > Cast NFT > Select an NFT > Adjust layout > See NFT preview & click “Cast to frame”.

To perform a factory reset on your COMPACT 1 frame, use a SIM pin or a small needle to press into the small hole next to the power button. Press and hold for 6 seconds. This will reset your frame to its factory settings.